Welcome to The Scalp Lounge USA – St. Louis (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, schedule services, or interact with us online or in person.

By using our services or visiting our website, you agree to the terms of this Privacy Policy.

1. Who We Are

The Scalp Lounge USA – St. Louis is an independently owned and operated franchise location of The Scalp Lounge USA. This location is owned and operated by Root and Ritual Scalp Lounge and Salon Suites, LLC, located in Maryville, Illinois, and proudly serves clients throughout the St. Louis Metro East region.

While operating under The Scalp Lounge USA brand, this franchise location is solely responsible for its own operations, data collection, and privacy practices. The Scalp Lounge USA (the franchisor) does not control or manage the day-to-day operations of this location.

Business Name: The Scalp Lounge USA – St. Louis

Owner / LLC: Root and Ritual Scalp Lounge and Salon Suites, LLC

Website: https://rootandritualslss.com

Email: [email protected]

Phone: 618-800-2829

Location: Maryville, IL (Serving the St. Louis Metro East Area)

2. Information We Collect

We may collect personal and technical information when you interact with our services.

A. Personal Information

Name, email address, phone number

Billing and payment information (processed securely through third-party providers such as Square, Stripe, or GlossGenius)

Appointment details, service history, and preferences

Information voluntarily submitted through forms, surveys, or direct communication

B. Automatically Collected Information

When you visit our website, we may collect:

IP address, browser type, and device information

Pages visited, session duration, and referral sources

Cookies and tracking technologies via tools such as Google Analytics or Meta Pixel

C. Media & Marketing Content

With your consent, photos or videos (including before-and-after images) may be captured for educational or marketing purposes. Consent may be revoked at any time by contacting us in writing.

3. How We Use Your Information

Your information may be used to:

Schedule and manage appointments

Process payments and deposits securely

Send confirmations, reminders, and follow-up communications

Share promotions and marketing communications (with consent)

Improve services, systems, and client experience

Meet legal, regulatory, and business obligations

4. Franchise & Third-Party Data Disclaimer

This franchise location operates independently. Any information collected by The Scalp Lounge USA – St. Louis is managed solely by Root and Ritual Scalp Lounge and Salon Suites, LLC.

The franchisor, The Scalp Lounge USA, may operate separate websites, systems, or marketing platforms governed by its own privacy policies. This Privacy Policy applies only to The Scalp Lounge USA – St. Louis and does not extend to other franchise locations or the franchisor.

5. How We Share Your Information

We share information only when necessary and with trusted third-party service providers, including:

Payment processors (Square, Stripe, GlossGenius)

Scheduling and booking platforms

Email and SMS communication providers

Analytics and advertising platforms (Google Analytics, Meta/Facebook Ads)

We do not sell, rent, or trade personal data.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used to enhance website functionality and analyze traffic. You may disable cookies through browser settings; however, this may affect site performance.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill service, legal, or operational purposes.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data

Request correction or deletion

Opt out of marketing communications

Withdraw consent for media usage

Requests may be submitted to:

📧 [email protected]

📞 618-800-2829

9. Security Measures

Reasonable administrative, technical, and physical safeguards are used to protect personal data. Payment information is processed exclusively through secure third-party platforms.

10. Marketing Communications

By booking services or subscribing to communications, you consent to receive emails or SMS messages from The Scalp Lounge USA – St. Louis. You may opt out at any time via unsubscribe links or by replying “STOP” to SMS messages.

11. Children’s Privacy

Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

12. Updates to This Policy

This Privacy Policy may be updated periodically. Updates will be posted with a revised effective date.

13. Contact Information

For questions, concerns, or privacy requests, contact:

The Scalp Lounge USA – St. Louis
Owned & Operated by Root and Ritual Scalp Lounge and Salon Suites, LLC

📍 Maryville, Illinois (Serving the St. Louis Metro East Area)

📧 [email protected]

📞 618-800-2829

🌐 https://rootandritualslss.com